Products and Applications
Q: What industries are New Mosheng Digital Printing (Suzhou) Co., LTD's products primarily used in?
A: Our products are widely used in a variety of industries, including food and beverage packaging, labeling and anti-counterfeiting, clothing hangtags, advertising signs, building materials and decoration, disposable paper products, cultural and creative customization, and industrial manufacturing. We offer a variety of models and customized equipment, including flatbed printers, cylindrical printers, variable data inkjet printers, and roll-to-roll equipment, tailored to each customer's application.
Q: What materials does our equipment support?
A: We support a wide range of materials, including paper, plastic, metal, glass, wood, acrylic, PVC, PET film, flexible packaging film, and ceramic panels. We can flexibly match the equipment structure and printhead type to the specific application.
Q: Do you support customized printing?
A: Yes. We have mature OEM/ODM capabilities and can customize print widths, printhead models, loading structures, software systems, and automated integration modules. We are particularly well-suited for system integrators, brand owners, and local equipment distributors.
Sample and Testing Support
Q: Can I send materials for testing?
A: You are welcome to send sample materials. We will provide free proofing based on your printing requirements and provide high-definition photos, printing videos, and parameter recommendations to ensure that the test results are highly consistent with your application scenario.
Q: Can I receive standard samples?
A: Yes. Upon request, we can also provide sample patterns on standard materials for preliminary evaluation of the device's printing quality and color performance.
Delivery and Logistics
Q: What is the typical delivery time?
A: Standard models: If in stock, we will ship as soon as payment is confirmed.
Customized models: Generally shipped within 7 business days.
Complete machine orders (including OEM/automated customization): Delivery is approximately 45 days after order confirmation.
We will have a dedicated person to communicate with you about order progress to ensure timely delivery of the equipment.
Q: How is the equipment packaged?
A: All devices come in custom reinforced cartons with cushioning and shock-absorbing foam and bubble wrap. Key areas are protected with fixing strips to ensure they remain stable and undamaged during long-distance transport. They are suitable for sea, land, and air transport.
After-Sales and Technical Support
Q: What does after-sales service include?
A: We offer both on-site and online support.
Online Support: Video remote diagnostics, operating instructions, and software upgrades.
Offline Support: Engineers are dispatched for on-site commissioning, repairs, or maintenance when necessary.
In addition, we provide operator training, regular maintenance recommendations, and consumable replacement reminders, among other value-added services, to ensure long-term, stable operation of the equipment.
Q: What is the warranty period? Are parts replacements free of charge?
A: The equipment comes with a 12-month full-unit warranty. If circuit board components are damaged during the warranty period, we will ship a free replacement. The original component can be returned for inspection.
Payment and Ordering Process
Q: What payment methods are supported?
A: We accept a variety of payment methods, including T/T, Western Union, and MoneyGram.
Q: What is the minimum order quantity (MOQ)? Do you accept mixed model orders?
A: We do not have a mandatory minimum order quantity (MOQ). We support small batches and mixed model orders. For complex combinations, we recommend confirming the plan with a sales consultant in advance.
Q: Can we work as an agent?
A: Yes. We welcome cooperation with distributors, equipment dealers, and integrators in all regions. We support customized OEM and independent branding services, and provide support policies such as exclusive regional protection, technical training, and marketing information packages.
Equipment Features and Technical Configuration
Q: What type of printhead does your inkjet printer use?
A: We select industrial printheads of different brands and specifications based on product positioning and application, such as Ricoh, Kyocera, Epson, and Mimaki, covering a variety of technology lines, including UV, solvent, and thermal foaming.
Q: Does it support continuous printing and batch data import?
A: Yes, especially for variable data applications like labels, hang tags, and anti-counterfeiting. Our equipment supports Excel/database import, unique code generation, and batch QR code printing, making it suitable for high-speed data processing.
Q: Does the software system support multiple languages? Is it easy to use?
A: The system supports multiple languages, including Chinese and English, and features user-friendly operation logic and graphical guidance, making it easy for even inexperienced users to quickly get started. It also supports remote upgrades and module expansion to meet future diverse needs.
Channel Support and Support Services
Q: What support do you provide as a distributor?
A: We provide the following support to channel partners:
OEM/ODM customization services
Zero inventory direct shipment model to reduce inventory pressure
Pre-sales technical support and selection guidance
In-sales project follow-up and order assistance
After-sales training and accessories support
Promotional materials, samples, and exhibition support
Q: Can you assist customers with project planning?
A: We have experienced application engineers who can assist agents or end customers with localized project evaluation, production planning, efficiency calculation and solution output, helping customers build a complete business closed loop.